Managed IT Services

Managed IT Services

Increasing digitization and overdependence on technology to drive operations has led to the need for an IT infrastructure which is easy to maintain and manage. Improved governance through a unified dashboard is a must to track service performance, enhance decision making and resource allocation and align IT to business goals.

Our managed services can be key enabler in enhancing delivery improvements and driving transformation results. It can remove all barriers of legacy IT infrastructure management and quickly adapt to changing business models and technology disruptions. We take total responsibility of enterprise IT operations including 24×7 governance, monitoring, issue resolution and IT support.

Organizations can leverage our managed services which are integrated to cloud offerings, and the services also extends to content management systems, databases, DevOps and enterprise applications. The service approach is to lower your operational costs through predictable costing models and ensure robust governance through a unified dashboard to track cycle times and excellence through business aligned SLA’s, and metrics.

Modernize and Transform your IT function through our Managed Services

Data Storage & Security

Our storage portfolio is designed to address any business need, be a low-level archival storage to high performance storage solutions.

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Network Management

iMicron provides an easy-to-use set of tools to optimize network management for improved availability performance.
  

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Data Recovery and Backup

Business can leverage our data recovery and backup services to strengthen their business continuity strategies.
  

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Database Management

The database forms an important facet of any application infrastructure. Keeping database performance at an optimal level.
  

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iMicron Advantage

  • Clusters of high performance Network Operating Centers (365 days, 24×7 )
  • Advanced monitoring tools to provide actionable insights and proactively mitigate performance issues
  • Highly reliable cloud expertise to ensure IT uptimes, scalability, monitoring, and optimization with prescribed SLA’s
  • Effective problem management, incident management, and change management strategies compliant with ITIL V3
  • Control IT maintenance costs with per-as you-use model

Highlights of iMicron Managed Services

Proactive Monitoring:

Our team of experts ensures 24/7, 365-day continuous monitoring of desktops, servers, and other network devices. The benefits include no losses in IT downtime and ensures IT systems are up and running all time

Preventive Maintenance:

Analyze issue occurrence trends and prevent them before they show up, this can lead to less maintenance and inspection of network, few errors in every day operations and higher infrastructure reliability

Escalation Management:

Well-designed escalation processes to reprioritize, reassign, and monitor faster resolution of unresolved issues

Security Management:

Information security services to monitor and protect networks, endpoints, and total vulnerability management through anti-virus, anti-spyware, anti-malware management, application licensing management, intrusion prevention, security policy management and customized security reports

Asset Management:

Proactive management of software is critical to improve software optimization, our managed services can enable better decisions on software asset spends, improving efficiencies and mitigating all risks while buying software

Service Level Agreement:

SLA’s with clearly defines iMicron’s responsibilities and goals as a managed services provider, metrics to drive performance, complete clarity on the services bought by an organization and a well mapped responsibility matrix which highlights the actions items of iMicron and the service buyer

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