Managed Services | iMicron

Managed Services

Managed Services

With Public, Private or Hybrid cloud becoming an intrinsic IT strategy for all organizations, it is necessary for organizations to complement their cloud strategy with an able service provider who can act as the eyes and ears for the companies to leverage the best cloud offerings and expertly manage the cloud deployments.

iMicron’s cloud managed services are offered 24/7, 365 days a year, across all major public cloud offerings such as AWS, Azure, and IBM Softlayer. With state of the art network operations centers (NOC) located in our global delivery center and managed by technical staff around the clock, you can be assured of continuous monitoring and alert resolution within pre-negotiated service-level agreements (SLA). In addition, it doesn’t matter if your cloud deployment is hybrid or a completely private setup, we can offer the same level of service as we offer for public cloud deployments. Our cloud technical experts assure you of the five principles of IT availability, scalability, security, monitoring, and optimization across your cloud IT operations. We make use of tools provided with public clouds or bring in commercial tools to provide actionable insights, proactively mitigate performance issues, and manage security at the infrastructure and application layers. Our escalation matrices ensure that effective problem, incident, and change management are in full compliance with ITIL V3 standards.